Assignment management
Putting our knowledge and expertise to work to handle every phase of the relocation experience, so you and your employees can concentrate on what you know and do best.
Complete peace of mind
Trust the Sterling Lexicon team to be your single point of accountability for end-to-end assignment management services.
Global assignments can involve a host of essential steps:
- Finding the right talent and estimating the cost to get them where you need them
- Ensuring employees and families understand every aspect of taking on the move and the support they will receive
- Facilitating smooth transitions into new neighborhoods and homes
- Engaging in all the right practices to guarantee financial, tax and legal compliance to set employees up for success
- Having a repatriation plan in place
Strategic policy and talent management support
From initial agreements to ongoing services like payroll, reimbursements and reporting, you can count on Sterling Lexicon to help you manage your assignments with attention to detail and the utmost level of care.
Better business decisions
Global assignments are significant investments in your business, your talent and your future. Let us help you make the most of them with accurate projections and comprehensive reporting.
Managing employee assignments is a massive responsibility. Your talent and business goals, your brand reputation and your employees’ happiness and productivity levels are all at stake. The Sterling Lexicon team takes care of all of it – and all of you.
A fully accountable partner
There are some essential pillars that differentiate our account management services, including our commitment to:
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Responsiveness All requests responded to within 8 hours / 1 working day or less -
Communication Regular updates shared via your preferred methods and 24 / 7 portal accessibility to account status -
Anticipating your needs 100% overall satisfaction (rated 3 or above) for understanding company culture, needs, objectives and vision in annual client survey -
Accuracy 99.3% invoice accuracy rate
Taking the pulse
Beyond overseeing the logistics of assignment management, we want to ensure your people are happy, productive and settled in well. Regular check-ins just to ask how they’re doing and feeling go a long way, and we know, because we’ve been there.
There are benefits for you, too. Studies show that employees are more apt to stay with companies that are genuinely invested in their overall well-being.
Need ideas for boosting your own well-being initiatives?
What those we work with say
“All arrangements are carried out quickly and efficiently and Lauren is always happy to help and answer any queries. Very pleased with all the assistance.”
“Lauren was always very efficient and kind during the whole process. I would like to recognise the great job done so far.”
“Maria is extremely friendly, very knowledgeable, approachable and helpful!”
“She’s doing a great job coordinating all the teams and following up as needed. She’s a professional.”
“Karin is wonderful, kind and communicative. We feel we’re in very good hands with her.”
Planning, communicating, delivering, tracking and reporting
From pre-departure training to closing out end-of-assignment filing, the Sterling Lexicon assignment management team has you covered from start to finish.
Frequently Asked Questions
A. Yes. Whether your employees are going on short-term, long-term, rotational, extended business travel or one-way, permanent moves, we can facilitate the entire process. Our global mobility consultants counsel to policy and support throughout the relocation. However, assignment management as a bundled service is more typically associated with long- term assignments, given ongoing tracking, payments for recurring expenses to organizations like international schools, rental agencies and tax and immigration authorities and reporting.
A. One of Sterling Lexicon’s differentiators is how integrated our client solutions, account management, relocation coordinators and implementation team members are. We listen to understand and take a holistic view of your mobility program goals, size, scope, policy, employee demographics, key traffic lanes, company culture, budget and employee feedback before making any recommendations or starting any service. Bringing in the expertise of our assignment and expense management teams early helps us advise you on where and how your choices can be most efficient and cost effective and ensures a smooth implementation process.
Once an authorization is approved and your transferee and family settle into their new location and conclude the need for such destination services as temporary living and home finding, the file is officially transferred into assignment management status to ensure timely payments and reimbursements, account reconciliation and compliance for all ongoing expenditures.
A. From file authorization to repatriation, your people go through a journey guided by your dedicated Sterling Lexicon global mobility consultant. The assignment management lifecycle continues for as long as necessary to keep processing payments due. It’s important to keep in mind that some global assignees may incur tax obligations owed to the respective country’s authorities even after they have moved on or repatriated, depending on their specific circumstances. We keep files open and an attentive team ready to serve for as long as you need us.
A. While they both involve making payments or issuing disbursements on behalf of you and your employees, assignment management also involves the provision of cost estimates or projections, as well as tracking critical milestones. Assignment management team members stay on top of things like lease start and end dates and required renewal notice periods, immigration-related expiration and renewal dates, or annual school tuition and fee due dates, to name a few.
A. We adhere to the strictest standards of global data and privacy protection and security. We engage in regular testing and upgrading of our systems, training of personnel and partners and maintain independently audited certifications, such as those from CyberVadis, SOC 2 and ISO 27001. As for financial stability, Sterling Lexicon has been in operation since 1991, and is backed by a family-owned parent company with more than 100 years of operational growth and an annual revenue of $855+ million. We are committed to being careful stewards of our own and our customers data, team members and finances.
Get in touch
How can we help you today? Let us know!
